Share of Population Who Had Issues When Using a Website or App of Public Authorities (2022)

This chart shows the percentage of individuals who had issues when using a website or app of public authorities (specifically reporting that the platform was difficult to use) in European Union and Norway. Reported difficulties range from 7.06% in Greece to 39.13% in Spain. This over five-fold difference suggests that the user experience of e-Government services varies widely based on national design standards, the complexity of administrative procedures, and the maturity of digital infrastructure. In a regional context, highly digitised nations such as Norway (34.11%), Finland (23.41%), and France (23.83%) report surprisingly high levels of difficulty, potentially reflecting higher citizen usage of such websites and applications or more complex, multi-functional systems that offer more points of potential failure. Conversely, Baltic and Central European states like Estonia (9.44%) and Poland (7.74%) align with Germany (8.38%) in reporting relatively low user frustration, suggesting more streamlined or accessible digital public interfaces compared to the higher-friction environments observed in Ireland (25.7%) and Luxembourg (20.6%).