{"source":{"name":"Evidence Hub on Social Media Ban for Kids - A project by the Lisbon Council","url":"https:\/\/socialmediaban.lisboncouncil.net","license":"Creative Common CC-BY 4.0 International"},"data":[{"data":[7.06,7.74,8.38,9.44,12.17,12.31,12.48,12.97,13.93,15.37,16.52,16.67,16.68,18.78,19.54,20.56,20.94,23.41,23.83,25.69,33.77,39.13,34.11],"name":"Individuals"}],"_data":[["GEO (Labels)","Individuals"],["Greece",7.06],["Poland",7.74],["Germany",8.38],["Estonia",9.44],["Slovenia",12.17],["Denmark",12.31],["Austria",12.48],["Latvia",12.97],["Hungary",13.93],["Italy",15.37],["Belgium",16.52],["Slovakia",16.67],["Netherlands",16.68],["Lithuania",18.78],["Czechia",19.54],["Luxembourg",20.56],["Sweden",20.94],["Finland",23.41],["France",23.83],["Ireland",25.69],["Portugal",33.77],["Spain",39.13],["Norway",34.11]],"labels":{"name":"GEO (Labels)","values":["Greece","Poland","Germany","Estonia","Slovenia","Denmark","Austria","Latvia","Hungary","Italy","Belgium","Slovakia","Netherlands","Lithuania","Czechia","Luxembourg","Sweden","Finland","France","Ireland","Portugal","Spain","Norway"]},"metadata":{"link":"https:\/\/www.oecd.org\/en\/data\/tools\/digital-well-being-hub.html","type":"","unit":"Percent (%)","year":"2022","title":"Share of Population Who Had Issues When Using a Website or App of Public Authorities (2022)","topic":"Usage Patterns","method":"OECD Digital Well-being Survey","source":"Digital Well-being Hub, OECD","sub_topic":"","chart_number":"39","geographical":"Europe"},"description":"This chart shows the percentage of individuals who had issues when using a website or app of public authorities (specifically reporting that the platform was difficult to use) in European Union and Norway. Reported difficulties range from 7.06% in Greece to 39.13% in Spain. This over five-fold difference suggests that the user experience of e-Government services varies widely based on national design standards, the complexity of administrative procedures, and the maturity of digital infrastructure. \r\nIn a regional context, highly digitised nations such as Norway (34.11%), Finland (23.41%), and France (23.83%) report surprisingly high levels of difficulty, potentially reflecting higher citizen usage of such websites and applications or more complex, multi-functional systems that offer more points of potential failure. Conversely, Baltic and Central European states like Estonia (9.44%) and Poland (7.74%) align with Germany (8.38%) in reporting relatively low user frustration, suggesting more streamlined or accessible digital public interfaces compared to the higher-friction environments observed in Ireland (25.7%) and Luxembourg (20.6%)."}